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21 demand
demand [dɪ'mɑ:nd]∎ to demand an apology/explanation exiger des excuses/une explication;∎ I demand to see the manager appelez-moi le gérant;∎ they're demanding payment ils réclament le paiement;∎ the terrorists demanded to be flown to Tehran les terroristes exigeaient d'être emmenés en avion à Téhéran;∎ to demand that… exiger que… + subjunctive;∎ pressure groups are demanding that fuller information be released les groupes de pression exigent la publication de plus amples informations;∎ to demand one's rights revendiquer ses droits;∎ she demanded nothing of or from her children elle n'exigeait rien de ses enfants;∎ he demanded to know/to be told the truth il exigeait de connaître/qu'on lui dise la vérité(b) (require, necessitate) exiger, réclamer;∎ he doesn't have the imagination demanded of a good writer il n'a pas l'imagination que l'on attend d'un bon écrivain2 noun(a) (obligation, requirement) exigence f;∎ the demands of motherhood les exigences de la maternité;∎ to make demands on sb exiger beaucoup de qn;∎ his work makes great demands on his time son travail lui prend beaucoup de temps;∎ he makes a lot of emotional demands il a une très grande demande affective;∎ there are many demands on her at work elle est très prise au travail(b) (firm request) demande f, réclamation f;∎ demand for payment demande de paiement;∎ payable on demand payable sur demande;∎ wage demands revendications fpl salariales;∎ there have been many demands for the minister's resignation beaucoup de voix se sont élevées pour exiger la démission du ministre;∎ to give in to sb's demands céder aux exigences de qn;∎ you make too many demands on her tu exiges trop d'elle;∎ I have many demands on my time je suis très pris∎ to be in (great) demand être (très) demandé ou recherché;∎ American jeans were in great demand in Eastern Europe les jeans américains étaient très demandés ou recherchés dans les pays de l'Est;∎ due to public demand à la demande du public;∎ there is not much demand for books on the subject les livres sur ce sujet ne sont pas très demandés;∎ qualified maths teachers are in increasing demand les professeurs de mathématiques diplômés sont de plus en plus demandéssur demande;∎ she's in favour of abortion on demand elle est pour l'avortement libreFinance demand bill bon m à vue;demand curve courbe f (d'évolution) de la demande;demand driver dynamisant m de la demande;demand feeding (of baby) allaitement m à la demande;demand forecasting prévision f de la demande;demand function fonction f de demande;Commerce demand management contrôle m de la demande;Finance demand note bon m à vue -
22 unlikely
unlikely [‚ʌn'laɪklɪ](a) (improbable → event, outcome) improbable, peu probable;∎ it is very or most unlikely that it will rain il est très peu probable qu'il pleuve, il y a peu de chances pour qu'il pleuve;∎ in the unlikely event of my winning au cas improbable où je gagnerais∎ he is unlikely to come/to fail il est peu probable qu'il vienne/échoue, il est peu susceptible de venir/d'échouer;∎ she is unlikely to choose him il est peu probable qu'elle le choisisse, il y a peu de chances pour qu'elle le choisisse(c) (implausible → excuse, story) invraisemblable(d) (unexpected → situation, undertaking, costume etc) extravagant, invraisemblable; (→ person) peu indiqué;∎ he turns up at the most unlikely times il débarque à des heures invraisemblables;∎ the manager chose the most unlikely person to run the department on ne s'attendait pas du tout à ce que le directeur choisissent cette personne pour diriger le service;∎ we found the ring in a most unlikely place nous avons retrouvé la bague dans un endroit auquel nous n'aurions jamais pensé -
23 mystery
mystery shopper client(e) m, f mystère;mystery shopping pseudo-achat mMystery shopping looks at your operation from the customer's perspective with the advantage of knowing the company's criteria and standards. Researchers, who score your establishment according to a checklist created specifically for your company and tailored to your customer-service goals, make monthly visits. That method can give you great insight into how your business is operating when the manager is not around and whether employees are serving your customers the way you intend.
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24 prospect
(a) (chance, likelihood) perspective f;∎ the prospects for the automobile industry les perspectives d'avenir de l'industrie automobile;∎ it's a job without any prospects of promotion c'est un poste qui n'offre aucune perspective d'avenir(b) (prospective customer) client(e) m, f éventuel(elle), client(e) potentiel(elle);∎ he's a good prospect for the manager's job c'est un candidat potentiel au poste de directeurprospect pool groupe m de prospectsMARKETING prospecter;∎ to prospect for new customers rechercher ou démarcher de nouveaux clientsThe Internet allows us to inexpensively market, distribute and administer the products and services of several web site/e-commerce products, each with its own market niche and clearly defined customer/ prospect pool.
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25 encounter
1. verb1) (to meet especially unexpectedly: She encountered the manager in the hall.) rencontrer2) (to meet with (difficulties etc): I expect to encounter many difficulties in the course of this job.) éprouver2. noun1) (a meeting: I feel that I know him quite well, even after a brief encounter.) rencontre2) (a fight: The encounter between the armies was fierce.) affrontement -
26 transfer
[træns'fə:] 1. past tense, past participle - transferred; verb1) (to remove to another place: He transferred the letter from his briefcase to his pocket.) transférer2) (to (cause to) move to another place, job, vehicle etc: I'm transferring / They're transferring me to the Bangkok office.) muter, transférer3) (to give to another person, especially legally: I intend to transfer the property to my son.) transférer2. noun(['trænsfə:])1) (the act of transferring: The manager arranged for his transfer to another football club.) transfert, mutation2) (a design, picture etc that can be transferred from one surface to another, eg from paper to material as a guide for embroidery.) décalcomanie• -
27 discretion
discretion [dɪ'skreʃən](a) (tact, prudence) discrétion f;∎ to be the soul of discretion être la discrétion même;∎ proverb discretion is the better part of valour prudence est mère de sûreté(b) (judgment, taste) jugement m;∎ I'll leave it to your discretion je laisse cela à votre discrétion ou jugement;∎ use your own discretion jugez par vous-même;∎ a woman of discretion une femme de raison;∎ you have reached the age of discretion tu as atteint l'âge de raison;∎ at the manager's discretion à la discrétion du directeur;∎ the committee has discretion to award more than one prize à la discrétion du comité, plus d'un prix peut être accordé -
28 share
1 noun∎ to allot shares attribuer des actions;∎ to issue shares émettre des actions;∎ to transfer shares transférer des actions;∎ to hold or have shares (in) détenir des actions (dans);∎ to own 51 percent of the shares détenir 51 pour cent du capitalshare account compte-titres m; share application form bulletin m de souscription d'actions;share capital capital-actions m;share certificate titre d'actions, certificat m d'actions;share dealing opérations f pl de Bourse;share dividend dividende m d'action;share economy économie f d'actionnariat populaire;share fluctuation mouvement m des valeurs;share index indice m boursier;share issue émission f d'actions;share ledger registre m des actionnaires;share market marché m des actions;share option stock-option f;share portfolio portefeuille m d'actions;share premium prime f d'émission;share prices cours m des actions;share price index indice m des cours d'actions;share register registre des actions;share splitting division f ou fractionnement m des actions;share subscription form bulletin de souscription d'actions;share swap échange m d'actions∎ to give sb a share of the profits donner à qn une part des bénéfices;∎ to have a share in a business avoir des intérêts dans une affairepartager;∎ to share an office with sb partager un bureau avec qn;∎ responsibility is shared between the manager and his assistant la responsabilité est partagée entre le directeur et son assistantto share in the profits avoir part aux bénéfices -
29 scapegoat
['skeipɡəut](a person who is blamed or punished for the mistakes of others: The manager of the football team was made a scapegoat for the team's failure, and was forced to resign.) bouc émissaire -
30 supervision
[-'viʒən]noun (the act or work of supervising or state of being supervised: The firm's accounts are under the personal supervision of the manager; These children should have more supervision.) supervision -
31 absence
absence ['æbsəns](a) (state of being away) absence f;∎ in or during my absence pendant mon absence;∎ in the absence of the manager en l'absence du directeur;∎ proverb absence makes the heart grow fonder l'éloignement renforce l'affection(b) (instance of being away) absence f;∎ unexcused absences from school absences fpl injustifiées∎ in the absence of ad-equate information en l'absence d'informations satisfaisantes, faute de renseignements∎ he was tried in his absence il fut jugé par contumace -
32 busy
∎ the manager is busy with a customer le directeur est occupé avec ou en rendez-vous avec un client∎ the summer is our busiest period c'est en été que nous travaillons le plus∎ I keep getting the busy signal ça sonne toujours occupé -
33 indignant
[in'diɡnənt](angry, usually because of some wrong that has been done to oneself or others: I feel most indignant at the rude way I've been treated; The indignant customer complained to the manager.) indigné- indignation -
34 incumbent
∎ it is incumbent on or upon the manager to check the takings il incombe ou il appartient au directeur de vérifier la recette(b) (in office) en fonction, en exercice;2 noun(a) (office holder) titulaire mf -
35 insist
insist [ɪn'sɪst]∎ if you insist si tu insistes;∎ he insisted on a new contract il a exigé un nouveau contrat;∎ I insist on seeing the manager j'exige de voir le directeur;∎ she insists on doing it her way elle tient à le faire à sa façon;∎ he insisted on my taking the money il a tenu à ce que je prenne l'argent∎ to insist on maintenir;∎ she insists on her innocence elle maintient qu'elle est innocente∎ to insist on insister sur;∎ I must insist on this point je dois insister sur ce point∎ I insist that you tell no one j'insiste pour que vous ne le disiez à personne;∎ you should insist that you be paid vous devriez exiger qu'on vous paye(b) (maintain) maintenir, soutenir;∎ she insists that she locked the door elle maintient qu'elle a fermé la porte à clef -
36 further
further [ˈfɜ:ðər]1. adverba. = fartherb. ( = more) plus• to study/examine an issue further approfondir l'étude/l'examen d'une question2. adjective• please send me further details of... (in letter) veuillez m'envoyer de plus amples renseignements concernant...[+ one's interests, a cause] servir4. compounds* * *['fɜːðə(r)] 1.1) ( a greater distance) (also farther) lit, fig plus loinfurther back/forward — plus en arrière/en avant
further away ou off — plus loin
3) ( to a greater extent)4) ( furthermore) de plus, en outre2.1) ( additional)further details can be obtained by writing to the manager — pour plus de renseignements, adressez-vous à la direction
2) ( more distant) (also farther) autre3.transitive verb augmenter [chances]; faire avancer [career, plan]; servir [cause]4.further to prepositional phrase sout suite à -
37 apply
1) ((with to) to put (something) on or against something else: to apply ointment to a cut.) appliquer (sur)2) ((with to) to use (something) for some purpose: He applied his wits to planning their escape.) se servir de3) ((with for) to ask for (something) formally: You could apply (to the manager) for a job.) s'adresser à (pour obtenir)4) ((with to) to concern: This rule does not apply to him.) s'appliquer à5) (to be in force: The rule doesn't apply at weekends.) être valable•- applicable - applicability - applicant - application - apply oneself/one's mind -
38 patron
['peitrən]1) (a person who supports (often with money) an artist, musician, writer, form of art etc: He's a patron of the arts.) mécène2) (a (regular) customer of a shop etc: The manager said that he knew all his patrons.) client/-ente•- patronize - patronise - patronizing - patronising - patronizingly - patronisingly - patron saint -
39 pay-packet
noun (an envelope containing a person's wages: The manager handed out the pay-packets.) enveloppe de paie -
40 presently
1) (soon: He will be here presently.) bientôt2) ((especially American) at the present time: The manager is presently on holiday.) en ce moment
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