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1 customer
Mktga purchaser of a product or service. A customer is a person or organization that purchases or obtains goods or services from other organizations such as manufacturers, retailers, wholesalers, or service providers. A customer is not necessarily the same person as the consumer, as a product or service can be paid for by one party, the customer, and used by another, the consumer. -
2 customer
مُشْتَرٍ \ customer: any buyer at any shop: A customer has certain rights in law. \ See Also زبون (زَبون) -
3 customer
nounزُبون، عَميلour regular customers.
2) used jokingly for a person:زبون: شَخص غَريب الأطوارa strange customer.
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4 customer
زَبُون \ client: a person who uses the services of a lawyer, a bank, etc.. customer: a person who usu. buys things from a particular shop: He is not one of our customers. \ See Also عَميل -
5 Customer
Business: CUS -
6 customer
Business: CUS -
7 customer
n заказчик -
8 customer
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9 customer
заказчик; потребительпотребитель (все нагрузки которого питаются электроэнергией через общий счётчик или с оплатой по единой тарифной ставке)Англо-русский словарь промышленной и научной лексики > customer
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10 customer expectation
Gen Mgtthe needs, wants, and preconceived ideas of a customer about a product or service. Customer expectation will be influenced by a customer’s perception of the product or service and can be created by previous experience, advertising, hearsay, awareness of competitors, and brand image. The level of customer service is also a factor, and a customer might expect to encounter efficiency, helpfulness, reliability, confidence in the staff, and a personal interest in his or her custom. If customer expectations are met, then customer satisfaction results. -
11 customer focus
Mktgan organizational orientation toward satisfying the needs of potential and actual customers. Customer focus is considered to be one of the keys to business success. Achieving customer focus involves ensuring that the whole organization, and not just frontline service staff, puts its customers first. All activities, from the planning of a new product to its production, marketing, and after-sales care, should be built around the customer. Every department and every employee should share the same customer-focused vision. This can be aided by practicing good customer relationship management and maintaining a customer relations program. -
12 customer relations
Mktgthe approach of an organization to winning and retaining customers. The most critical activity of any organization wishing to stay in business is its approach to dealing with its customers. Putting customers at the center of all activities is seen by many as an integral part of quality, pricing, and product differentiation. On one level, customer relations means keeping customers fully informed, turning complaints into opportunities, and genuinely listening to customers. On another level, being a customer-focused organization means ensuring that all activities relating to trading—for example, planning, design, production, marketing, and after-sales of a product or service—are built around the customer, and that every department and individual employee understands and shares the same vision. Only then can a company deliver continuous customer satisfaction and experience good customer relations. -
13 customer relationship management
Mktgthe cultivation of meaningful relationships with actual or potential purchasers of goods or services. Customer relationship management aims to increase an organization’s sales by promoting customer satisfaction, and can be achieved using tools such as relationship marketing.CRM is particularly important in the sphere of e-commerce, as there is no personal interaction between the vendor and the customer. A Web site therefore has to work hard to develop the relationship with customers and demonstrate that their business is valued. A CRM system generally includes some or all of the following components: customer information systems, personalization systems, content management systems, call center automation, data warehousing, data mining, sales force automation, and campaign management systems. All these elements combine to provide the essentials of CRM: understanding customer needs; anticipating their information requirements; answering their questions promptly and comprehensively; delivering exactly what they order; making deliveries on time; and suggesting new products that they will be genuinely interested in.Abbr. CRMThe ultimate business dictionary > customer relationship management
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14 customer retention
Mktgthe maintenance of the custom of people who have purchased a company’s goods or services once and the gaining of repeat purchases. Customer retention occurs when a customer is loyal to a company, brand, or to a specific product or service, expressing long-term commitment and refusing to purchase from competitors. A company can adopt a number of strategies to retain its customers. Of critical importance to such strategies are the wider concepts of customer service, customer relations, and relationship marketing. Companies can build loyalty and retention through the use of a number of techniques, including database marketing, the issue of loyalty cards, redeemable against a range of goods or services, preferential discounts, free gifts, special promotions, newsletters or magazines, members’ clubs, or customized products in limited editions. It has been argued that customer retention is linked to employee loyalty, since loyal employees build up long-term relationships with customers. -
15 customer service
Mktgthe way in which an organization deals with its customers. Customer service is most evident in sales and after-sales service, but should infuse all the processes in the value chain. Good customer service is the result of adopting customer focus. Poor customer service can be a product of poor customer relations. -
16 customer satisfaction
Mktgthe degree to which customer expectations of a product or service are met or exceeded. Corporate and individual customers may have widely differing reasons for purchasing a product or service and therefore any measurement of satisfaction will need to be able to measure such differences. The quality of after-sales service can also be a crucial factor in influencing any purchasing decision. More and more companies are striving, not just for customer satisfaction, but for customer delight, that extra bit of added value that may lead to increased customer loyalty. Any extra added value, however, will need to be carefully costed. -
17 customer profitability
Mktgthe degree to which a customer or segment of customers contributes toward organization profits. Customer profitability has been shown to be produced primarily by a small proportion of customers, perhaps 10% to 20%, who generate up to 80% of a company’s profits. Up to 40% of customers may generate only moderate profits, and the other 40% may be loss making. Such data enables companies to focus efforts on the most profitable segments. -
18 Customer 4 State Code
Abbreviation: C4SC (customer applied 4 state barcode, 2006)Универсальный русско-английский словарь > Customer 4 State Code
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19 Customer Satisfaction Index
German-english technical dictionary > Customer Satisfaction Index
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20 Customer-Relations-Management
n < org> ■ customer relations management (CRM)German-english technical dictionary > Customer-Relations-Management
См. также в других словарях:
customer — cus·to·mer n 1: a person or business that purchases a commodity or service 2 a: a person or entity having an account with a bank or on whose behalf the bank has agreed to collect items b: a person or entity for whom an issuer issues a letter of… … Law dictionary
Customer — Cus tom*er (k[u^]s t[u^]m*[ e]r), n. [A doublet of customary, a.: cf. LL. custumarius toll gatherer. See {Custom}.] [1913 Webster] 1. One who collect customs; a toll gatherer. [Obs.] [1913 Webster] The customers of the small or petty custom and… … The Collaborative International Dictionary of English
Customer — organization or person that receives a product (consumer, client, end user, retailer, beneficiary and purchaser) (p. 3.3.5 ISO 9000:2005). Источник … Словарь-справочник терминов нормативно-технической документации
customer — ► NOUN 1) a person who buys goods or services from a shop or business. 2) a person or thing of a specified kind that one has to deal with: he s a tough customer … English terms dictionary
customer — [kus′tə mər] n. [ME < OFr coustumier: see CUSTOM] 1. a person who buys, esp. one who buys from, or patronizes, an establishment regularly 2. Informal any person with whom one has dealings [a rough customer] … English World dictionary
customer — (n.) late 14c., customs official; later buyer (early 15c.), from Anglo Fr. custumer, from M.L. custumarius, from L. consuetudinarius (see CUSTOM (Cf. custom)). More generalized meaning a person with whom one has dealings emerged 1540s; that of a… … Etymology dictionary
customer — [n] buyer of goods, services client, clientele, consumer, habitué, patron, prospect, purchaser, regular shopper; concept 348 Ant. owner … New thesaurus
customer — A designation that refers to segregated clearing member firm trading activity. Customer trading activity and funds may not be combined with non segregated house activity within a clearing member firm. A term which, within the SFA rules, means a… … Financial and business terms
Customer — For the British rock band, see The Clientele. A customer (also known as a client, buyer, or purchaser) is usually used to refer to a current or potential buyer or user of the products of an individual or organization, called the supplier, seller … Wikipedia
customer — cus|tom|er W1S1 [ˈkʌstəmə US ər] n [Date: 1400 1500; Origin: custom; from the custom of doing business in a particular place] 1.) someone who buys goods or services from a shop, company etc ▪ We aim to offer good value and service to all our… … Dictionary of contemporary English
customer — noun ADJECTIVE ▪ big, favoured/favored (esp. BrE), favourite/favorite (esp. AmE), good, important, key, large, major ▪ They are one of our biggest custom … Collocations dictionary
