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121 customer
1) (a person who buys from a shop etc: our regular customers.) kunde2) (used jokingly for a person: a strange customer.) underlig skruekundesubst. \/ˈkʌstəmə\/1) kunde, gjest (på restaurant)2) ( hverdagslig) fyr, type, figur, skruehan er ikke god\/lett å ha med å gjørepreferred customer VIP-kunde, fast kunde -
122 customer
1) (a person who buys from a shop etc: our regular customers.) cliente2) (used jokingly for a person: a strange customer.) indivíduo* * *cus.tom.er -
123 customer
{'kʌstəmə}
1. клиент, купувач
2. разг. човек, тип
queer/awkward/rum CUSTOMER странен човек, чешит* * *{'k^stъmъ} n 1. клиент, купувач; 2. разг. човек, тип; queer/* * *особняк; купувач; клиент;* * *1. queer/awkward/rum customer странен човек, чешит 2. клиент, купувач 3. разг. човек, тип* * *customer[´kʌstəmə] n 1. клиент; купувач; 2. разг. човек; a cool \customer хладнокръвен, безцеремонен човек; a tough \customer здравеняк, издръжлив човек. -
124 customer
['kʌstəmə(r)]1) comm. cliente m. e f., utente m. e f."customer services" — "servizio clienti"
2) colloq. (person) tipo m.* * *1) (a person who buys from a shop etc: our regular customers.) cliente2) (used jokingly for a person: a strange customer.) individuo* * *['kʌstəmə(r)]1) comm. cliente m. e f., utente m. e f."customer services" — "servizio clienti"
2) colloq. (person) tipo m. -
125 customer relationship management
Mktgthe cultivation of meaningful relationships with actual or potential purchasers of goods or services. Customer relationship management aims to increase an organization’s sales by promoting customer satisfaction, and can be achieved using tools such as relationship marketing.CRM is particularly important in the sphere of e-commerce, as there is no personal interaction between the vendor and the customer. A Web site therefore has to work hard to develop the relationship with customers and demonstrate that their business is valued. A CRM system generally includes some or all of the following components: customer information systems, personalization systems, content management systems, call center automation, data warehousing, data mining, sales force automation, and campaign management systems. All these elements combine to provide the essentials of CRM: understanding customer needs; anticipating their information requirements; answering their questions promptly and comprehensively; delivering exactly what they order; making deliveries on time; and suggesting new products that they will be genuinely interested in.Abbr. CRMThe ultimate business dictionary > customer relationship management
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126 customer retention
Mktgthe maintenance of the custom of people who have purchased a company’s goods or services once and the gaining of repeat purchases. Customer retention occurs when a customer is loyal to a company, brand, or to a specific product or service, expressing long-term commitment and refusing to purchase from competitors. A company can adopt a number of strategies to retain its customers. Of critical importance to such strategies are the wider concepts of customer service, customer relations, and relationship marketing. Companies can build loyalty and retention through the use of a number of techniques, including database marketing, the issue of loyalty cards, redeemable against a range of goods or services, preferential discounts, free gifts, special promotions, newsletters or magazines, members’ clubs, or customized products in limited editions. It has been argued that customer retention is linked to employee loyalty, since loyal employees build up long-term relationships with customers. -
127 customer service
Mktgthe way in which an organization deals with its customers. Customer service is most evident in sales and after-sales service, but should infuse all the processes in the value chain. Good customer service is the result of adopting customer focus. Poor customer service can be a product of poor customer relations. -
128 customer
См. также в других словарях:
Customer engagement — (CE) refers to the engagement of customers with one another, with a company or a brand. The initiative for engagement can be either consumer or company led and the medium of engagement can be on or offline. Unlike marketing terms such as… … Wikipedia
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Customer profitability — (CP) is the difference between the revenues earned from and the costs associated with the customer relationship in a specified period. According to Philip Kotler, a profitable customer is a person, household or a company that overtime, yields a… … Wikipedia
Customer Value Models — A Customer Value Model (CVM) is a data driven representation of the worth, in monetary terms, of what a company is doing or could do for its customers.[1][2][self published source?] Customer Value Models are tools used primarily in B2B markets… … Wikipedia
Customer communications management — is a term highlighted by research companies such as Gartner Group, Forrester Research and Madison Advisors to define a convergent set of Information Technology solutions that together provide marketing communication professionals the ability to… … Wikipedia