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21 защита потребительских услуг
защита потребительских услуг
Правила, определяющие основания для отказа в предоставлении услуг, кредитные решения, практику депозитов и гарантий, снятие показаний счетчиков и точность, содержание счета, частоту предоставления счета, точность счета, практику сбора денег, уведомления, основания для прекращения оказания услуг, процедуры расторжения соглашений, права на подключение, пени, плату за отключение/подключение после выполнения условий, доступ к бюджетным соглашениям по выписыванию счетов и выплатам, чрезвычайные погодные условия, защиту от отключений больных или других уязвимых потребителей) (Термины Рабочей Группы правового регулирования ЭРРА).
[Англо-русский глосcарий энергетических терминов ERRA]EN
customer service protection
The rules governing grounds for denial of service, credit determination, deposit and guarantee practices, meter reading and accuracy, bill contents, billing frequency, billing accuracy, collection practices, notices, grounds for termination of service, termination procedures, rights to reconnection, late charges, disconnection/reconnection fees, access to budget billing and payment arrangements, extreme weather, illness or other vulnerable customer disconnection protections, and the like. In a retail competition model, would include protections against "slamming" and other hard-sell abuses. (ERRA Legal Regulation Working Group Terms).
[Англо-русский глосcарий энергетических терминов ERRA]Тематики
EN
Русско-английский словарь нормативно-технической терминологии > защита потребительских услуг
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