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21 эксплуатация услуг
эксплуатация услуг
(ITIL Service Operation)
Одна из стадий жизненного цикла ИТ-услуги. Эксплуатация услуг координирует и исполняет деятельности и процессы, необххоимые для предоставления ИТ- услуг на согласованном уровне для пользоватетей и заказчиков. Также эксплуатация услугуправляет технологиями, используемыми для предоставления и поддержки ИТ-услуг. Эксплуатация услуг включает в себя процессы: управление событиями, управление инцидентами, управление запросами на обчслуживание, управление проблемами и управление доступом.
Также в состав эксплуатации услуг входят функции: служба поддержки пользователей, управление технической поддержкой, управление приложениями. Несмотря на то, что эти процессы и функции описаны как часть эксплуатации услуг, большинство из выполняют деятельность на разных стадиях жизненного цикла услуг. См. тж. эксплуатация.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]EN
service operation
(ITIL Service Operation)
A stage in the lifecycle of a service. Service operation coordinates and carries out the activities and processes required to deliver and manage services at agreed levels to business users and customers. Service operation also manages the technology that is used to deliver and support services. Service operation includes the following processes: event management, incident management, request fulfilment, problem management, and access management.
Service operation also includes the following functions: service desk, technical management, IT operations management, and application management. Although these processes and functions are associated with service operation, most processes and functions have activities that take place across multiple stages of the service lifecycle. See also operation.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]Тематики
EN
Русско-английский словарь нормативно-технической терминологии > эксплуатация услуг
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См. также в других словарях:
technical — tech|ni|cal W2S2 [ˈteknıkəl] adj ▬▬▬▬▬▬▬ 1¦(machines)¦ 2 technical problem/hitch 3¦(language)¦ 4¦(details/rules)¦ 5¦(skills)¦ ▬▬▬▬▬▬▬ [Date: 1600 1700; : Greek; Origin: technikos of art, skillful , from techne art, skill ] 1 … Dictionary of contemporary English
technical — / teknIkFl/ adjective 1 INDUSTRY/SCIENCE connected with practical knowledge, skills, or methods, especially in industrial or scientific work: technical experts | technical training see technique 2 LANGUAGE using words in a special way that is… … Longman dictionary of contemporary English
technical — adj. VERBS ▪ be, sound ▪ become, get ▪ The conversation was getting a little technical for me. ADVERB ▪ extremely … Collocations dictionary
technical — tech|ni|cal [ teknıkl ] adjective *** ▸ 1 involving science ▸ 2 using difficult language ▸ 3 relating to machine ▸ 4 relating to skills ▸ 5 following rule strictly 1. ) involving science or industry: technical experts The job requires someone… … Usage of the words and phrases in modern English
technical */*/*/ — UK [ˈteknɪk(ə)l] / US adjective 1) involving science or industry technical experts The job requires someone with specialized scientific and technical knowledge. 2) technical language is difficult to understand for people who do not know a lot… … English dictionary
technical defect — mechanical defect, technical problem … English contemporary dictionary
Technical communication — is the process of conveying usable information through writing or speech about a specific domain to an intended audience. Information is usable if the intended audience is able to perform an action or make a decision based on its contents… … Wikipedia
Problem shaping — means revising a question so that the solution process can begin or continue. It is part of the larger problem process that includes problem finding and problem solving. Problem shaping (or problem framing) often involves the application of… … Wikipedia
Technical Service Bulletin — Technical Service Bulletins, or TSB s, are recommended procedures for repairing vehicles. Not to be confused with recalls, a TSB is issued by a vehicle manufacturer when there are several occurrences of an unanticipated problem. TSB s can range… … Wikipedia
technical hitch — noun A mechanical fault that brings a broadcast, etc, to a temporary halt • • • Main Entry: ↑technical * * * ˌtechnical ˈhitch [technical hitch] noun a temporary problem or difficulty, especially one caused by a piece of machinery or equipment • … Useful english dictionary
problem is thirty — If a problem is 30, the problem is the person who sits 30 cm from the computer screen. It is used to describe people that lack technical knowledge and can be used when you insult someone who s having computer problems … The small dictionary of idiomes
