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1 service level
The level of support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases. -
2 service
"A program, routine, or process that performs a specific system function to support other programs." -
3 support
The activities and actions performed by customer service representatives to assist customers. -
4 service access point
A logical address that allows a system to route data between a remote device and the appropriate communications support. -
5 service level agreement
"An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other." -
6 COMBAT-SERVICE SUPPORT
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7 contract
"An agreement to provide customer service support during specified coverage dates or for a specified number of cases or length of time. When customers contact customer service, the level of support they receive is determined by their contract." -
8 contract line
"The specific description in a contract of the service support to be provided, including pricing and how support is to be allotted." -
9 BOOTP
A protocol used primarily on TCP/IP networks to configure diskless workstations. RFCs 951 and 1542 define this protocol. DHCP is a later boot configuration protocol that uses this protocol. The Microsoft DHCP service provides limited support for BOOTP service. -
10 bootstrap protocol
A protocol used primarily on TCP/IP networks to configure diskless workstations. RFCs 951 and 1542 define this protocol. DHCP is a later boot configuration protocol that uses this protocol. The Microsoft DHCP service provides limited support for BOOTP service. -
11 SSS
"The shared service that securely stores credential sets for external data sources and associates those credential sets to identities of individuals or to group identities. This service can be used to support a variety of solutions. For example, the stored credentials can be leveraged by certain applications to enable single sign-on." -
12 V.90
"A data transmission standard that provides for up to 56,000 bits per second (bps) communications over telephone lines. The transmission speed from the client-side modem is 33,600 bps, the same as for V.34. The transmission speed from the host-side modem, such as an Internet service provider (ISP) or corporate network, is up to 56,000 bps, with an average speed of 40,000 to 50,000 bps. When the host-side modem does not support this standard, the alternative is V.34."V.90 -
13 change advisory board
"A formally constituted group of people representing service delivery and support functions that is responsible for assessing, planning, and authorizing changes to the IT environment." -
14 CAB
"A formally constituted group of people representing service delivery and support functions that is responsible for assessing, planning, and authorizing changes to the IT environment." -
15 Active Directory Certificate Services
"A software service that issues certificates for a particular certification authority (CA). It provides customizable services for issuing and managing certificates for the enterprise. Certificates can be used to provide authentication support, including secure e-mail, Web-based authentication, and smart-card authentication."English-Arabic terms dictionary > Active Directory Certificate Services
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16 Active Directory Lightweight Directory Services
"A Lightweight Directory Access Protocol (LDAP) directory service that provides flexible support for directory-enabled applications, without the restrictions of Active Directory Domain Services (AD DS)."English-Arabic terms dictionary > Active Directory Lightweight Directory Services
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17 AD CS
"A software service that issues certificates for a particular certification authority (CA). It provides customizable services for issuing and managing certificates for the enterprise. Certificates can be used to provide authentication support, including secure e-mail, Web-based authentication, and smart-card authentication." -
18 AD LDS
"A Lightweight Directory Access Protocol (LDAP) directory service that provides flexible support for directory-enabled applications, without the restrictions of Active Directory Domain Services (AD DS)." -
19 Web component
"A software component that requires IIS. Web components include IIS Virtual Directory setup to support Address Book Server, the Web Conferencing Server (downloading of meeting content), and the IM Conferencing group expansion Web service."مكوّن ويب -
20 FlexGo Management Portal
A Web site used by customer service representatives and support personnel to perform administrative functions such as updating information for computers that are already in the system or creating batch updates.
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