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1 элемент конфигурации (в Service Manager 2010)
элемент конфигурации (в Service Manager 2010)
Любой компонент, нуждающийся в управлении для предоставления услуги. В Service Manager к элементам конфигурации могут относиться службы, оборудование, программное обеспечение, строения, пользователи и формальная документация, например документация процесса или соглашения об уровне обслуживания (SLA).
[ http://systemscenter.ru/scsm_help.ru/]EN
configuration item
Any component that needs to be managed to deliver a service. In Service Manager, configuration items might include services, hardware, software, buildings, people, and formal documentation, such as process documentation and service level agreements (SLA).
[ http://systemscenter.ru/scsm_help.ru/]Тематики
EN
Русско-английский словарь нормативно-технической терминологии > элемент конфигурации (в Service Manager 2010)
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2 менеджер по взаимоотношениям с бизнесом
менеджер по взаимоотношениям с бизнесом
BRM
(ITIL Service Strategy)
Роль, отвечающая за поддержание взаимоотношений с одним или несколькими заказчиками. Эта роль часто совмещается с ролью менеджера уровня услуг.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]EN
business relationship manager
BRM
(ITIL Service Strategy)
A role responsible for maintaining the relationship with one or more customers. This role is often combined with the service level manager role.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]Тематики
Синонимы
EN
Русско-английский словарь нормативно-технической терминологии > менеджер по взаимоотношениям с бизнесом
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3 менеджер уровня услуг
менеджер уровня услуг
менеджер слоя услуг
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[Л.Г.Суменко. Англо-русский словарь по информационным технологиям. М.: ГП ЦНИИС, 2003.]Тематики
Синонимы
EN
Русско-английский словарь нормативно-технической терминологии > менеджер уровня услуг
См. также в других словарях:
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