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101 CTI
компьютерно-телефонная интеграция
(ITIL Service Operation)
Компьютерно-телефонная интеграция – общий термин, применяемый к любому типу интеграции между компьютерными и телефонными системами. Чаще всего используется в отношении систем, в которых приложения отображают на экране подробную информацию о входящих и исходящих звонках.
См. тж. автоматическое распределение звонков; интерактивная голосовая система.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]EN
computer telephony integration
CTI
(ITIL Service Operation)
Computer telephony integration is a general term covering any kind of integration between computers and telephone systems. It is most commonly used to refer to systems where an application displays detailed screens relating to incoming or outgoing telephone calls.
See also automatic call distribution; interactive voice response.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]Тематики
EN
Англо-русский словарь нормативно-технической терминологии > CTI
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