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1 specifically
specifically [spəˈsɪfɪkəlɪ]a. ( = especially) [design, relate to] tout spécialement ; [intend, plan] particulièrementb. ( = in particular) en particulierc. ( = explicitly) [mention, warn, recommend] expressémentd. ( = uniquely) spécifiquement* * *[spə'sɪfɪklɪ]2) ( explicitly) explicitement3) ( in particular) en particulier -
2 mystery
mystery shopper client(e) m, f mystère;mystery shopping pseudo-achat mMystery shopping looks at your operation from the customer's perspective with the advantage of knowing the company's criteria and standards. Researchers, who score your establishment according to a checklist created specifically for your company and tailored to your customer-service goals, make monthly visits. That method can give you great insight into how your business is operating when the manager is not around and whether employees are serving your customers the way you intend.
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