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1 initial communication
"The first contact, for example by email or telephone, with a lead or customer." -
2 pay-as-you-go computing
"A model in which a solution provider offers a computer to the customer for a low initial payment, and the customer adds time to the computer by purchasing blocks of computer usage time. Once an agreed-upon amount of usage time is purchased, the customer has unlimited access to the computer and no longer needs to pay for computer usage time."
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