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1 customer service representative
"An employee who provides service to the customers of the organization or business unit through the opening and resolution of cases, among other activities."English-Arabic terms dictionary > customer service representative
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2 customer service
A wide variety of activities intended to ensure that customers receive the goods and services they require to satisfy their needs or wants in the most effective and efficient manner possible. -
3 customer service center
A business department that deals with routine inquiries and complaints from customers. -
4 customer service
A business department that deals with routine inquiries and complaints from customers. -
5 service level
The level of support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases. -
6 customer relationship management
"The process of building profitable customer relationships through the delivery of highly targeted interactions at all customer touch points by aligning marketing, sales and service functions and systems."English-Arabic terms dictionary > customer relationship management
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7 service activity
A schedulable appointment to provide a service to a customer. A service activity uses one or more resources to perform a service at a specific time and place. -
8 customer advance
A payment received from a customer in anticipation of the delivery of items or of the performance of a service.مقدَم العميل -
9 service pack
"A tested, cumulative set of all hotfixes, security updates, critical updates and updates, as well as additional fixes for problems found internally since the release of the product. Service packs may also contain a limited number of customer requested design changes or features, and contain all fixes since the previous service pack or RTM." -
10 service agreement
An agreement between a service provider and a customer that specifies the amount and type of service the provider will deliver. -
11 service request
A request from a customer for a service. -
12 service
"A website or service that a customer can connect in order to share what they've been doing on other websites, see their friends and their updates from other services in Windows Live, or share their Windows Live activity on other websites." -
13 customer relations management
"The business area related to managing a company's interactions with its customers, including sales, service, and delivery of product. Software solutions are designed and implemented specifically to manage this business area."English-Arabic terms dictionary > customer relations management
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14 Query Web Service
A Provisioning Server Web service that responds to customer service related queries from solution providers. -
15 application service provider
"An organization that delivers a contractual service to deploy, host, manage, and provide access to an application from a facility other than the customer's site."English-Arabic terms dictionary > application service provider
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16 Office 365 service update
"The customer-facing term for an update of Office 365. Internally, we recognize this as an update from one version to another (e.g. from wave 14 to wave 15). Externally, we do not use the term ""version"" for a service update." -
17 case
A customer service issue or problem reported by a customer and the activities that customer service representatives use to resolve it. -
18 team
"A group of users who share and collaborate on business records in the system. A team can consist of members who report to a single business unit (such as all sales or all customer service) or members who report to different business units (salespeople, customer service representatives, and accounting representatives)." -
19 contract
"An agreement to provide customer service support during specified coverage dates or for a specified number of cases or length of time. When customers contact customer service, the level of support they receive is determined by their contract." -
20 support
The activities and actions performed by customer service representatives to assist customers.
См. также в других словарях:
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