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21 office design
Gen Mgtthe arrangement of workspace so that work can be performed in the most efficient way. Office design incorporates both ergonomics and work flow, which examine the way in which work is performed in order to optimize layout. Office design is an important factor in job satisfaction. It affects the way in which employees work, and many organizations have implemented open-plan offices to encourage teamwork. The development of information and communications technologies has led to changes in traditional layouts and some offices are designed to facilitate hot-desking or hoteling. The design of workspaces must conform to health and safety legislation. -
22 social capital
Gen Mgtthe asset to an organization produced by the cumulative social skills of its employees. Social capital, like intellectual and emotional capital, is intangible and resides in the employees of the organization. It is a form of capital produced by good interpersonal skills (see interpersonal communication), which can be considered an asset as they are an important factor in organizational success. Key components of social capital include: trust; a sense of community and belonging; unrestricted and participative communication; democratic decision making; and a sense of collective responsibility. Evidence of social capital can be seen, for example, in trust relationships, in the establishment of effective personal networks, in efficient teamwork, and in an organization’s exercise of social responsibility.
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