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1 customer service
A wide variety of activities intended to ensure that customers receive the goods and services they require to satisfy their needs or wants in the most effective and efficient manner possible. -
2 life cycle model
A partitioning of the life of a product into phases that guide the project from identifying customer needs through product retirement. -
3 requirements analysis
"The determination of the functional and performance characteristics of a solution based on analyses of customer needs, expectations, and constraints." -
4 scope
The parts of the vision for the solution that can be accomplished within the constraints of a given version. Negotiating the scope of a project balances customer needs and desires against technological and business constraints. -
5 pay-as-you-go computing
"A model in which a solution provider offers a computer to the customer for a low initial payment, and the customer adds time to the computer by purchasing blocks of computer usage time. Once an agreed-upon amount of usage time is purchased, the customer has unlimited access to the computer and no longer needs to pay for computer usage time." -
6 customization
"The modification of, or additions to, hardware or software to fit the needs of a specific business or customer." -
7 dialog
A type of process that displays the input forms and the data that a user needs at each step while interacting with a customer or following a process that requires user input. -
8 app listing
"The description data of a single app that is rendered for display in the consumer side of the store. It consists of several pages of info that provide a composite view of all the details a consumer needs to determine if they want to buy the app. An app listing typically includes the app’s name, the publisher’s name, language support, device support, price tier, screen shots, age rating and customer reviews. The web-based version of this is called an app listing page."
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