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1 Customer Ancillary Service
Abbreviation: CASУниверсальный русско-английский словарь > Customer Ancillary Service
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2 Customer Facing Service
General subject: CFSУниверсальный русско-английский словарь > Customer Facing Service
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3 customer calling service
Engineering: CCSУниверсальный русско-английский словарь > customer calling service
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4 customer instrument service
Oil: ICSУниверсальный русско-английский словарь > customer instrument service
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5 customer premises service
Computers: CPSУниверсальный русско-английский словарь > customer premises service
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6 customer self-service
oil&gas: CSSУниверсальный русско-английский словарь > customer self-service
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7 Customer Oriented Service Management And Operational System
Business: COSMOSУниверсальный русско-английский словарь > Customer Oriented Service Management And Operational System
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8 Global Customer Assistance Service
Banking: GCASУниверсальный русско-английский словарь > Global Customer Assistance Service
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9 service
service [sεʀvis]━━━━━━━━━2. compounds━━━━━━━━━1. <a. service• prendre qn à son service to take sb into one's service► en service [installation, usine] in service• la mise en service des nouveaux autobus est prévue pour juin the new buses are due to be put into service in June► hors service [appareil] out of order attrib ; [personne] (inf) shattered (inf)b. ( = travail) duty• qui est de service cette nuit ? who's on duty tonight?c. ( = département) department ; ( = administration) service• les services de santé/postaux health/postal servicesd. ( = faveur, aide) servicee. (à table, au restaurant) service ; ( = pourboire) service charge• passe-moi les amuse-gueules, je vais faire le service hand me the appetizers, I'll pass them round• deuxième service ( = série de repas) second sittingf. ( = assortiment) set2. <• une télévision de service public a public television company ► les services secrets the secret service━━━━━━━━━━━━━━━━━Until 1997, French men over the age of 18 who were passed as fit, and who were not in full-time higher education, were required to do ten months' service militaire. Conscientious objectors were required to do two years' community service.Since 1997, military service has been suspended in France. However, all sixteen-year-olds, both male and female, are required to register for a compulsory one-day training course, the « journée défense et citoyenneté », which covers basic information on the principles and organization of defence in France, and also advises on career opportunities in the military and in the voluntary sector. Young people must attend the training day before their eighteenth birthday.* * *sɛʀvis
1.
nom masculin1) (action serviable, faveur)je peux te demander un service? — ( action serviable) can I ask you to do something for me?; ( faveur) can I ask you a favour [BrE]?
2) ( liaison) service3) ( fonctionnement)être en service — [ascenseur] ( en train de fonctionner) to be working; ( en état de fonctionner) to be in working order; [autoroute] to be open; [ligne de métro, de bus] to be running
être hors service — [ascenseur] to be out of order
entrer en service — [ligne de métro, autoroute] to be opened, to come into service
mettre en service — to bring [something] into service [appareil, véhicule]; to open [gare, autoroute, ligne de bus]
4) ( aide)rendre service à quelqu'un — [machine, appareil] to be a help to somebody; [route, passage, magasin] to be convenient (for somebody)
5) ( action de servir) serviceje suis à leur service — ( employé) I work for them; ( dévoué) I'm at their disposal
‘à votre service!’ — ( je vous en prie) ‘don't mention it!’, ‘not at all!’
‘que puis-je faire or qu'y a-t-il pour votre service?’ — ‘may I help you?’
6) ( à table) service12% pour le service — 12% service charge
faire le service — ( servir les plats) to serve; ( desservir) to act as waiter
7) ( des gens de maison) (domestic) serviceprendre quelqu'un à son service — to take somebody on, to engage somebody
escalier de service — backstairs (pl), service stairs (pl)
8) ( obligations professionnelles) serviceêtre de or en service — to be on duty
son service se termine à — he/she comes off duty at
être en service commandé — [policier] to be acting under orders
état de service(s) — record of service, service record
9) ( section administrative) departmentservice des urgences — casualty department GB, emergency room US
les services d'espionnage or de renseignements — the intelligence services
les services du Premier Ministre se refusent à tout commentaire — the Prime Minister's office has refused to comment
chef de service — ( dans une administration) section head; ( dans un hôpital) senior consultant
10) Arméeservice (militaire) — military ou national service
partir au service — (colloq) to go off to do one's military service
être bon pour le service — lit to be passed fit for military service; fig hum to be passed fit
reprendre du service — to re-enlist, to sign up again
11) ( vaisselle) set12) Religion service13) Sport service, serveêtre au service — to serve ou be serving
2.
services nom masculin pluriel servicesPhrasal Verbs:* * *sɛʀvis1. nm1) (= aide, faveur) favour Grande-Bretagne favor USAIl aime rendre service. — He likes to help.
2) (= travail)3) (= fonctionnement)être en service [machine] — to be in service, to be in operation
mettre en service — to put into service, to put into operation
hors service — not in use, (= en panne) out of order
4) (= bureau) department, section5) (= pourboire) service chargeLe service est compris. — Service is included.
6) (= repas)premier/deuxième service — first/second sitting
7) (= vaisselle) set, service8) TENNIS serve, serviceIl a un bon service. — He's got a good serve.
2. services nmplÉCONOMIE services* * *A nm1 (action serviable, faveur) je peux te demander un service? ( action serviable) can I ask you to do something for me?; ( faveur) can I ask you a favourGB?; pourrais-tu me rendre un petit service? could you do something for me?; tu m'as rendu service (en faisant cela) that was a great help; elle m'a rendu de nombreux services she's been very helpful; il est toujours prêt à rendre service he is always ready to help; rendre un mauvais service à qn to do sb a disservice; ce n'est pas un service à leur rendre or ce n'est pas leur rendre service que de faire leurs devoirs you are not helping them by doing their homework for them;2 ( liaison) service; service de bus bus service; le service d'été/d'hiver/de nuit the summer/winter/night service; le service n'est pas assuré le dimanche there's no service on Sundays; service réduit or partiel reduced service;3 ( fonctionnement) être en service [ascenseur] ( en train de fonctionner) to be working; ( en état de fonctionner) to be in working order; être en service [autoroute] to be open; [ligne de métro, de bus] to be running; [aérogare] to be open, to be in operation; ne pas être en service [ligne de métro] to be closed; être hors service [ascenseur] to be out of order; entrer en service [ligne de métro, aérogare, autoroute] to be opened, to come into service; mettre en service to bring [sth] into service [appareil, véhicule]; to open [gare, aérogare, autoroute, ligne de bus]; remettre en service to bring [sth] back into service [appareil]; to reopen [gare, autoroute] ; la mise or l'entrée en service de la ligne de bus the start of the new bus service; depuis la mise or l'entrée en service de cette route since the opening of this road;4 ( aide) rendre service à qn [machine, appareil] to be a help to sb; [route, passage, magasin] to be convenient (for sb); ça peut toujours rendre service it might come in handy;5 ( action de servir) gén service; être au service de son pays to serve one's country; ‘décoré pour service rendu’ ‘decorated for service to his/her country’; je suis à leur service ( employé) I work for them; ( dévoué) I'm at their disposal; travailler au service de la paix to work for peace; mettre son énergie/argent au service d'une cause to devote all one's energy/money to a cause; ‘à votre service!’ ( je vous en prie) ‘don't mention it!’, ‘not at all!’; ‘que puis- je faire or qu'y a-t-il pour votre service?’ ‘may I help you?’; ‘(nous sommes) à votre service madame’ ‘always pleased to be of assistance’;6 ( à table) service; le service est rapide ici the service here is quick; 30 euros service compris/non compris 30 euros service included/not included; le service n'est pas compris service is not included; 12% pour le service 12% service charge; faire le service ( servir les plats) to serve; ( desservir) to act as waiter; manger au premier service to go to the first sitting;7 ( des gens de maison) (domestic) service; être en service chez qn, être au service de qn to be in sb's service; entrer au service de qn to go to work for sb; prendre qn à son service to take sb on, to engage sb; avoir plusieurs personnes à son service to have several people working for one; escalier de service back stairs (pl), service stairs (pl); entrée de service tradesmen's entrance GB, service entrance;8 ( obligations professionnelles) service; avoir 20 ans de service dans une entreprise to have been with a firm 20 years; être de or en service to be on duty; l'infirmière de service the duty nurse, the nurse on duty; prendre son service à to come on duty at; elle n'avait pas assuré son service ce jour-là she hadn't come on duty that day; assurer le service de qn to cover for sb; il ne fume pas pendant les heures de service he doesn't smoke on duty; son service se termine à he comes off duty at; être en service commandé [policier] to be on an official assignment, to be acting under orders; état de service(s) record of service, service record; le service de nuit night duty; pharmacie de service duty chemist; être de service de garde ( dans un hôpital) to be on duty; ( médecin généraliste) to be on call; service en temps de paix Mil peace-time service; être or jouer l'idiot de service to be the house clown;9 ( section administrative) department; service administratif/culturel/du personnel administrative/cultural/personnel department; le service de psychiatrie/de cardiologie the psychiatric/cardiology department; le service des urgences the casualty department GB ou emergency room US; les blessés furent conduits au service des urgences the injured were taken to casualty GB ou to ER US; service de réanimation intensive care unit; les services de sécurité the security services; les services secrets the secret service; les services d'espionnage or de renseignements the intelligence services; service de dépannage breakdown service; service d'entretien ( département de l'entreprise) maintenance department; ( personnel) maintenance staff; les services du Premier Ministre se refusent à tout commentaire the Prime Minister's office has refused to comment; chef de service ( dans une administration) section head; ( dans un hôpital) senior consultant;10 Mil ( obligations militaires) service (militaire) military ou national service; service national national service; faire son service (militaire) to do one's military service; service actif active service; service civil non-military national service; partir au service○ to go off to do one's military service; être bon pour le service lit to be passed fit for military service; fig hum to be passed fit; reprendre du service to re-enlist ou sign up again; quitter le service to be discharged, to leave the forces;11 ( vaisselle) set; un service à thé a tea set; un service à café a coffee set; service à dessert or gâteau dessert set; service de table dinner service;12 Relig service; service religieux church service;13 Sport service, serve; être au service to serve ou be serving; Valérie au service Valérie to serve; changement de service change of service; faute de service fault.B services nmpl services; les biens et les services goods and services; avoir recours aux services de qn to call on sb's services; se passer or priver des services de qn to dispense with sb's services; services en ligne Ordinat online services.service après-vente, SAV ( département) after-sales service department; ( activité) after-sales service; service minimum reduced service; service d'ordre stewards (pl); service de presse (de ministère, parti, d'entreprise) press office; ( de maison d'édition) press and publicity department; ( livre) review copy; service public public service; Service du travail obligatoire, STO compulsory labourGB organization set up in 1943 during the German occupation of France; services sociaux Prot Soc social services.[sɛrvis] nom masculinmon service commence à 18 h I go on duty ou I start my shift ou I start work at 6 p.mprendre son service to go on ou to report for dutymon vieux manteau a repris du service (familier & humoristique) my old coat has been saved from the binle service de l'État public service, the service of the state2. [pour un client, un maître] serviceelle a deux ans de service comme femme de chambre she's been in service for two years as a chambermaidil a mis son savoir-faire au service de la société he put his expertise at the disposal of the companyservice compris ‘service included’service non compris ‘service not included’3. [série de repas] sittingnous irons au premier/deuxième service we'll go to the first/second sitting4. [département - d'une entreprise, d'un hôpital] departmenta. [département] legal departmentb. [personnes] legal expertsles services commerciaux the sales department ou divisionservice du personnel personnel department ou divisiona. [département] press officeb. [personnes] press officers, press office staff5. [aide] favourrendre un service à quelqu'un [suj: personne] to do somebody a favour, to help somebody outlui faire tous ses devoirs, c'est un mauvais service à lui rendre! it won't do her any good if you do all her homework for her!ça peut encore/toujours rendre service it can still/it'll always come in handy6. [assortiment - de linge, de vaisselle] setservice d'été/d'hiver summer/winter timetableservice non assuré le dimanche no service on Sundays, no Sunday service8. MILITAIREservice militaire ou national military/national serviceallez, bon/bons pour le service! (figuré & humoristique) it'll/they'll do!Pichot au service!, service Pichot! Pichot to serve!10. ÉLECTRICITÉ duty12. RELIGION————————services nom masculin pluriel2. [collaboration] servicesb. (euphémisme) [le licencier] to dispense with somebody's servicesoffrir ses services à quelqu'un to offer one's services to somebody, to offer to help somebody out3. POLITIQUEservices secrets ou spéciaux secret service————————en service locution adjectivale————————en service locution adverbialecet hélicoptère/cette presse entrera en service en mai this helicopter will be put into service/this press will come on stream in Mayservice après-vente nom masculin1. [prestation] after-sales service2. [département] after-sales department[personnes] after-sales staffservice d'ordre nom masculin1. [système] policingmettre en place un service d'ordre dans un quartier to establish a strong police presence in an area2. [gendarmes] police (contingent)[syndiqués, manifestants] stewards————————service public nom masculinpublic service ou utilityUntil 1996, all French men aged 18 and over were required to do ten months national service unless declared unfit. The system has been phased out and replaced by an obligatory journée d'appel de préparation à la défense, one day spent learning about the army and army career opportunities. The JAPD is obligatory for men and for women. The object of this reform is to professionalize the army. -
10 customer service
Mktgthe way in which an organization deals with its customers. Customer service is most evident in sales and after-sales service, but should infuse all the processes in the value chain. Good customer service is the result of adopting customer focus. Poor customer service can be a product of poor customer relations. -
11 customer expectation
Gen Mgtthe needs, wants, and preconceived ideas of a customer about a product or service. Customer expectation will be influenced by a customer’s perception of the product or service and can be created by previous experience, advertising, hearsay, awareness of competitors, and brand image. The level of customer service is also a factor, and a customer might expect to encounter efficiency, helpfulness, reliability, confidence in the staff, and a personal interest in his or her custom. If customer expectations are met, then customer satisfaction results. -
12 customer satisfaction
Mktgthe degree to which customer expectations of a product or service are met or exceeded. Corporate and individual customers may have widely differing reasons for purchasing a product or service and therefore any measurement of satisfaction will need to be able to measure such differences. The quality of after-sales service can also be a crucial factor in influencing any purchasing decision. More and more companies are striving, not just for customer satisfaction, but for customer delight, that extra bit of added value that may lead to increased customer loyalty. Any extra added value, however, will need to be carefully costed. -
13 customer retention
Mktgthe maintenance of the custom of people who have purchased a company’s goods or services once and the gaining of repeat purchases. Customer retention occurs when a customer is loyal to a company, brand, or to a specific product or service, expressing long-term commitment and refusing to purchase from competitors. A company can adopt a number of strategies to retain its customers. Of critical importance to such strategies are the wider concepts of customer service, customer relations, and relationship marketing. Companies can build loyalty and retention through the use of a number of techniques, including database marketing, the issue of loyalty cards, redeemable against a range of goods or services, preferential discounts, free gifts, special promotions, newsletters or magazines, members’ clubs, or customized products in limited editions. It has been argued that customer retention is linked to employee loyalty, since loyal employees build up long-term relationships with customers. -
14 customer
Mktga purchaser of a product or service. A customer is a person or organization that purchases or obtains goods or services from other organizations such as manufacturers, retailers, wholesalers, or service providers. A customer is not necessarily the same person as the consumer, as a product or service can be paid for by one party, the customer, and used by another, the consumer. -
15 customer focus
Mktgan organizational orientation toward satisfying the needs of potential and actual customers. Customer focus is considered to be one of the keys to business success. Achieving customer focus involves ensuring that the whole organization, and not just frontline service staff, puts its customers first. All activities, from the planning of a new product to its production, marketing, and after-sales care, should be built around the customer. Every department and every employee should share the same customer-focused vision. This can be aided by practicing good customer relationship management and maintaining a customer relations program. -
16 customer relations
Mktgthe approach of an organization to winning and retaining customers. The most critical activity of any organization wishing to stay in business is its approach to dealing with its customers. Putting customers at the center of all activities is seen by many as an integral part of quality, pricing, and product differentiation. On one level, customer relations means keeping customers fully informed, turning complaints into opportunities, and genuinely listening to customers. On another level, being a customer-focused organization means ensuring that all activities relating to trading—for example, planning, design, production, marketing, and after-sales of a product or service—are built around the customer, and that every department and individual employee understands and shares the same vision. Only then can a company deliver continuous customer satisfaction and experience good customer relations. -
17 service
m.Service, Robert William Service.* * */ˈserβis/( RPl)servicehacerle un service al auto to have the car serviced* * *service nmRP customer service -
18 service level agreement
Mktgan agreement drawn up between a customer or client and the provider of a service or product. A service level agreement can cover a straightforward provision of a service, for example, office cleaning, or the provision of a complete function such as the outsourcing of the administration of a payroll, or maintenance of plant and equipment for a large company. The agreement lays down the detailed specification for the level and quality of the service to be provided. The agreement is essentially a legally binding contract. -
19 service
Mktgany activity with a mix of tangible and intangible outcomes that is offered to a market with the aim of satisfying a customer’s need or desire. Early marketing tended to distinguish a service from a physical good, but more recently these two have been seen as interrelated because service delivery frequently has physical aspects. For example, in a restaurant, service is provided by a waiter but physical goods, such as the food and the dining room, are also involved. In modern marketing, all forms of services and goods can be seen as products. -
20 customer flow
Mktgthe number and pattern of customers coming into a store or passing through a railway or bus station, airport, or other large service, retail, or leisure area. Customer flow can be monitored by observation, time lapse or normal closed circuit television, or, less satisfactorily, by analysis of purchase data. This provides useful information about the number of customers, flow patterns, bottlenecks, areas not visited, and other aspects of consumer behavior.
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