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1 Achieving Customer Excellence
Business: ACEУниверсальный русско-английский словарь > Achieving Customer Excellence
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2 Friends Achieving Customer Excellence
Business: FACEУниверсальный русско-английский словарь > Friends Achieving Customer Excellence
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3 excellence
Gen Mgt, Opsa state of organizational performance achieved through the successful integration of a variety of operational and strategic elements that enables an organization to become one of the best in its field. Excellence is initially evident when an organization rises above its competitors, and it is usually measured by the ability to sustain a leading or significant market share. The strategic and operational elements contributing to excellence include the organization’s approach to total quality management, quality assurance, quality awards and quality standards, core competency, benchmarking, customer service, the balanced scorecard, and leadership. Taken altogether, these components should produce an organizational approach to the generation, development, and delivery of products and services that is better, cheaper, and smarter than that of the competition. Attempts at becoming an excellent organization have spawned terms such as best practice, bestin-class, and world class manufacturing and are usually associated with a holistic approach to competitive advantage. -
4 Совершенство обслуживания клиентов
Универсальный русско-английский словарь > Совершенство обслуживания клиентов
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5 наивысший показатель удовлетворенности клиентов
Quality control: customer satisfaction excellenceУниверсальный русско-английский словарь > наивысший показатель удовлетворенности клиентов
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6 наивысший уровень удовлетворенности клиентов
Quality control: customer satisfaction excellenceУниверсальный русско-английский словарь > наивысший уровень удовлетворенности клиентов
См. также в других словарях:
Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… … Wikipedia
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excellence — ex‧cel‧lence [ˈeksləns] noun [uncountable] HUMAN RESOURCES when someone is very good at something, or when something is of very high quality: • Employers should reward achievement and encourage excellence. * * * excellence UK US /ˈeksələns/ noun … Financial and business terms
Customer Service Excellence — The Customer Service Excellence, (previously the Charter Mark ) is an accreditation for organisations and an independent validation of achievement. Contents 1 History 2 Recipients 3 Assessment 4 See also … Wikipedia
Customer base — The customer base is the group of customers and/or consumers that a business serves. In the most situations, a large part of this group is made up of repeat customers with a high ratio of purchase over time. These customers are the main source of … Wikipedia
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Mark of Excellence — The Mark of Excellence is the original name of the logo of the General Motors Corporation. First introduced in 1966, the logo originally included the phrase Mark of Excellence at the bottom, and as a decal, it was installed on the door jambs of… … Wikipedia
The Paradox of Excellence — is a non fiction book co authored by David Mosby and Michael Weissman first published by Jossey Bass, an imprint of John Wiley Sons, in 2005. The paradox of excellence is a business concept that describes a perceptual phenomenon where as… … Wikipedia