computer telephony integration equipment

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• Computer telephony integration — For the telephony API in Microsoft Windows, see Telephony Application Programming Interface. Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a… …   Wikipedia

• Telephony — In telecommunication, telephony (pronEng|təˈlɛfəni or teh LEH fuh nee) encompasses the general use of equipment to provide voice communication over distances, specifically by connecting telephones to each other.Telephones originally were… …   Wikipedia

• Multi-Vendor Integration Protocol — The Multi Vendor Integration Protocol (MVIP) is a hardware bus for computer telephony integration (Audiotex) equipment, a PCM data highway for interconnecting expansion boards inside a PC. It was invented and brought to market by Natural… …   Wikipedia

• Computer-aided dispatch — The CAD system of a fire department on a busy day. The line at the bottom is about to be dispatched. (Note:addresses have been changed for privacy reasons.) Computer assisted dispatch, also called Computer Aided Dispatch (CAD), is a method of… …   Wikipedia

• Computer-assisted dispatch — The central idea is that persons in a dispatch center are able to easily view and understand the status of all units being dispatched. CAD provides displays and tools so that the dispatcher has an opportunity to handle calls for service as… …   Wikipedia

• Call centre — A very large collections call centre in Lakeland, Florida. A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to… …   Wikipedia

• Business telephone system — Early model 464G Western Electric key telephone set A business telephone system is any of a range of a multiline telephone systems typically used in business environments, encompassing systems ranging from small key systems to large scale private …   Wikipedia

• List of computing and IT abbreviations — This is a list of computing and IT acronyms and abbreviations. Contents: 0–9 A B C D E F G H I J K L M N O P Q R S T U V W X Y …   Wikipedia

• Interactive voice response — IVR redirects here. For other uses, see IVR (disambiguation). Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF keypad inputs. In telecommunications, IVR allows… …   Wikipedia

• Private branch exchange — A private branch exchange (PBX) is a telephone exchange that serves a particular business or office, as opposed to one that a common carrier or telephone company operates for many businesses or for the general public. PBXs are also referred to as …   Wikipedia

• Nortel Meridian — SL1 redirects here. For the nuclear reactor, see SL 1. Nortel Meridian 1 PBX A Meridian 1 at Parkway North High School Nortel Meridian is a private branch exchange …   Wikipedia