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1 mystery
mystery shopper client(e) m, f mystère;mystery shopping pseudo-achat mMystery shopping looks at your operation from the customer's perspective with the advantage of knowing the company's criteria and standards. Researchers, who score your establishment according to a checklist created specifically for your company and tailored to your customer-service goals, make monthly visits. That method can give you great insight into how your business is operating when the manager is not around and whether employees are serving your customers the way you intend.
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2 serve
A n Sport service m ; it's my serve à moi de servir ; to have a big serve avoir un très bon service.B vtr1 ( work for) servir [God, King, country, community, cause, ideal, public, company] ; travailler au service de [employer, family] ; to serve sb/sth well rendre de grands services à qn/qch ; to serve two masters fig servir deux maîtres à la fois ;2 ( attend to customers) servir ; are you being serveed? on vous sert? ;3 Culin servir [client, guest, meal, dish] ; to serve sb with sth servir qch à qn ; let me serve you some beef laissez-moi vous servir du bœuf ; lunch is served le déjeuner est servi ; we can't serve them chicken again! nous ne pouvons pas leur resservir du poulet! ; serve it with a salad servez-le avec une salade ; serve hot servir chaud ; serves four ( in recipe) pour quatre personnes ;4 ( provide facility) [public utility, power station, reservoir] alimenter ; [public transport, library, hospital] desservir [area, community] ; the area is well/poorly served with transport la région est bien/mal desservie par les transports ; the area is well served with shops le quartier est très commerçant ;6 ( function) être utile à ; this old pen/my sense of direction has served me well ce vieux stylo/mon sens de l'orientation m'a été très utile ; he has been badly served by his advisers ses conseillers ne lui ont pas été très utiles ; if my memory serves me well si j'ai bonne mémoire ; to serve sb as sth servir de qch à qn ; the table serves me as a desk la table me sert de bureau ; to serve a purpose ou function être utile ; to serve no useful purpose ne servir à rien ; what purpose is served by separating them? à quoi sert de les séparer? ; having served its purpose, the committee was disbanded ayant rempli son rôle, la commission a été dissoute ; to serve the ou sb's purpose faire l'affaire ; this map will serve the ou my purpose cette carte fera l'affaire ;7 ( spend time) to serve a term Pol remplir un mandat ; to serve one's time ( in army) faire son temps de service ; ( in prison) purger sa peine ; to serve a sentence purger une peine (de prison) ; to serve five years faire cinq ans de prison ;8 Jur délivrer [injunction] (on sb à qn) ; to serve a writ signifier une assignation ; to serve a writ on sb, to serve sb with a writ assigner qn en justice ; to serve a summons signifier une citation ; to serve a summons on sb, to serve sb with a summons citer qn à comparaître ; to serve notice of sth on sb Jur, fig signifier qch à qn ;9 Sport servir [ball, ace] ;10 ( mate with) couvrir, saillir [cow, mare].C vi1 (in shop, church) servir ; ( at table) faire le service ;2 (on committee, in government) exercer ses fonctions (as de) ; members serve for two years les membres exercent leurs fonctions pendant deux ans ; she's serving as general secretary elle exerce la fonction or les fonctions de secrétaire général ; to serve on être membre de [committee, board, jury] ;3 Mil servir (as comme ; under sous) ; to serve in ou with a regiment servir dans un régiment ; I served with him j'étais dans l'armée avec lui ;4 ( meet a need) faire l'affaire ; any excuse will serve n'importe quelle excuse fera l'affaire ; to serve as sth servir de qch ; this room serves as a spare bedroom cette pièce sert de chambre d'ami ; this should serve as a warning cela devrait nous servir d'avertissement ; the photo served as a reminder to me of the holidays la photo me rappelait les vacances ; to serve to do servir à faire ; it serves to show that… cela sert à montrer que… ;5 Sport servir (for pour) ; Conti to serve au service, Conti.it serves you right! ça t'apprendra! ; it serves him right for being so careless! ça lui apprendra à être si négligent!■ serve out:▶ serve out [sth], serve [sth] out▶ serve up [sth], serve [sth] up1 Culin servir ; to serve sth up again resservir qch ;
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