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Voice of the Customer 

См. также в других словарях:

  • Voice of the customer — (VOC) is a term used in business and Information Technology (through ITIL, for example) to describe the in depth process of capturing a customer s expectations, preferences and aversions.[1] Specifically, the Voice of the Customer is a market… …   Wikipedia

  • Voice of the Customer  — Voice of the Customer (VOC)  An assessment of customer needs and desires in the markets USPS serves and their satisfaction with services relative to other service available in those markets …   Glossary of postal terms

  • Voice over Internet Protocol — (VoIP, IPAEng|vɔɪp) is a protocol optimized for the transmission of voice through the Internet or other packet switched networks. VoIP is often used abstractly to refer to the actual transmission of voice (rather than the protocol implementing… …   Wikipedia

  • Customer-premises equipment — or customer provided equipment (CPE) is any terminal and associated equipment located at a subscriber s premises and connected with a carrier s telecommunication channel(s) at the demarcation point ( demarc ). The demarc is a point established in …   Wikipedia

  • The Fast Show — Title Card for the Fosters Funny Series of The Fast Show. Format Sketch comedy …   Wikipedia

  • Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

  • Customer service training — refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Contents 1 Audience 2 Content 3 Methodology 4 …   Wikipedia

  • The Long Tail — The phrase The Long Tail (as a proper noun with capitalized letters) was first coined by Chris Anderson in an October 2004 Wired magazine article [ [http://www.wired.com/wired/archive/12.10/tail.html The Long Tail ] by Chris Anderson, Wired , Oct …   Wikipedia

  • The Kitchen Boys — is a recurring sketch on the comedy television show Saturday Night Live. It features two workers in an unnamed Italian restaurant, they are Marco and Carlo, portrayed by Dana Carvey and Adam Sandler, respectively. It is presumed that both Marco… …   Wikipedia

  • The Haunt of Fear — Publication information Publisher EC Comics Schedule …   Wikipedia

  • Voice over IP — Digital voice redirects here. For the commercial service, see Comcast Digital Voice. Voice over Internet Protocol (Voice over IP, VoIP) is a family of technologies, methodologies, communication protocols, and transmission techniques for the… …   Wikipedia

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