-
1 Customer Based Training
Business: CBTУниверсальный русско-английский словарь > Customer Based Training
См. также в других словарях:
Customer service training — refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Contents 1 Audience 2 Content 3 Methodology 4 … Wikipedia
Arts based training — A context for arts based training and development in the workplaceIn recent years, there has been a remarkable growth in the use of arts programs by corporations to meet a wide range of employee training and organizational development needs. In… … Wikipedia
Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… … Wikipedia
training — train‧ing [ˈtreɪnɪŋ] noun HUMAN RESOURCES [singular, uncountable] the process of training someone or of being trained: • 30 workers are being sent to Japan for training. • 90% of the graduates were offered on the job training (= training while… … Financial and business terms
Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… … Wikipedia
Customer Cost — refers not only to the price of a product, but also encompasses the purchase costs as well as use costs and post use costs. Purchase costs mainly consist of the cost of searching for a product, gathering information about it and obtaining it. The … Wikipedia
Dispatcher training simulator — A dispatcher training simulator (DTS), also known as an operator training simulator, is a computer based training system for operators (known as dispatchers) of electrical power grids.[1][2] It performs this role by simulating the behaviour of… … Wikipedia
Case-based reasoning — (CBR), broadly construed, is the process of solving new problems based on the solutions of similar past problems. An auto mechanic who fixes an engine by recalling another car that exhibited similar symptoms is using case based reasoning. A… … Wikipedia
Skills based routing — (SBR), or Skills based call routing, is a call assignment strategy used in call centres to assign incoming calls to the most suitable agent, rather than simply choosing the next available agent. It is an enhancement to the Automatic Call… … Wikipedia
Thales Training & Simulation — Infobox Company company name = Thales Training Simulation company type = Public company foundation = 1938 industry = Aerospace products = Full flight simulators, Commercial Aviation Training, Military Training num employees = 2,000 worldwide… … Wikipedia
Council for Dance Education and Training — Abbreviation CDET Formation 1979 Legal status … Wikipedia