-
41 delegated administrator
"A partner (authorized by the Microsoft Partner Network) who has been granted administrative permissions by a Microsoft Online Services customer. The delegated administrator can access the customer's account in the Microsoft Online Services Administration Center and perform all the administrative tasks (add or delete users, reset passwords, etc.) on behalf of the customer."مسؤول مُفوض -
42 hotfix
A single cumulative package composed of one or more files used to address a problem in a product. Hotfixes address a specific customer situation and may not be distributed outside that customer organization. -
43 hotfix package
A single cumulative package composed of one or more files used to address a problem in a product. Hotfixes address a specific customer situation and may not be distributed outside that customer organization. -
44 counterfeit software
"Software that a system builder does not obtain from an authorized distributor, or that a royalty OEM does not obtain from an authorized replicator. Counterfeit software usually has many of the following problems: missing drivers, missing documentation, viruses, bugs, and other defects. Installing legitimate Microsoft products helps ensure the quality of your products, prevents customer problems, and reduces requests for customer support." -
45 CRM
"The process of building profitable customer relationships through the delivery of highly targeted interactions at all customer touch points by aligning marketing, sales and service functions and systems." -
46 recovery media
Media provided by the OEM to the customer that enables the customer to repair or reinstall their installation of Windows. -
47 team
"A group of users who share and collaborate on business records in the system. A team can consist of members who report to a single business unit (such as all sales or all customer service) or members who report to different business units (salespeople, customer service representatives, and accounting representatives)." -
48 contract
"An agreement to provide customer service support during specified coverage dates or for a specified number of cases or length of time. When customers contact customer service, the level of support they receive is determined by their contract." -
49 subscription computer
"The computer offered to a customer by a solution provider where the customer chooses from a range of packaged services, including a computer, genuine Windows software, and broadband Internet services, which are included in one bill. Computer time is purchased for a specified, regular time period (for example, on a monthly or quarterly basis)." -
50 credit limit check
A calculation to determine whether a customer's outstanding balance is within the maximum credit allowed for that customer. -
51 configuration control
The process of ensuring that the product sent to the customer is designed and arranged as the customer specified. -
52 milestone
"A point on the project schedule at which the project team assesses progress and quality, and reviews deviations in scope and specifications. A project may have many interim milestones for internal use only, which signal a transition within a phase and help divide large projects into workable pieces. External milestones or major milestones typically occur at the end of major phases of work and are associated with the completion of major deliverables. External milestones are the points where the team and customer review work to date and agree to proceed with the project, appear as a task with a duration of zero work units, and are exposed on customer reports." -
53 service level
The level of support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases. -
54 setup technician
"A technican who goes to the customer location and sets up a computer enabled by FlexGo technology after purchase, helps the customer connect to the Internet, and assists the user with adding time." -
55 payment
A transaction to record money that is paid to a supplier or customer for goods or services received. A payment transaction decreases the balance for a customer or vendor. -
56 centralized statement
A consolidated customer statement that includes transaction data for all companies in the same organization that a customer does business with. -
57 Lastschriftenverfahren
An electronic payment method used in Switzerland that allows companies to deduct customer payments directly from a customer’s bank through the Swiss Interbank Clearing system. -
58 preauthorized debit
A withdrawal from a customer’s account to pay bills or make loan payments that is initiated by a company or financial institution which has the customer’s written authority to do so. -
59 PAD
A withdrawal from a customer’s account to pay bills or make loan payments that is initiated by a company or financial institution which has the customer’s written authority to do so. -
60 LSV
An electronic payment method used in Switzerland that allows companies to deduct customer payments directly from a customer’s bank through the Swiss Interbank Clearing system.
См. также в других словарях:
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